Onboarding and Compliance Manager

Location: Hong Kong (Onsite - 33 Lockhart Road, Wan Chai)
Reports to: Head of Compliance

About the role

We are seeking a sharp, highly motivated Onboarding and Compliance Manager to join our team in Hong Kong. As our customer base continues to expand, this role is critical to ensuring a seamless, compliant, and supportive onboarding experience.

Working directly from our Wan Chai office, you will be accountable to the Head of Compliance. The ideal candidate will demonstrate the ability to work autonomously under strict regulatory guidance while maintaining a highly service-oriented approach. If you have a sharp eye for customer management and a passion for upholding compliance standards, we want you on our team.

What you’ll do

• Drive Onboarding: Oversee and manage the end-to-end onboarding process for our rapidly growing customer base, ensuring all accounts meet internal and regulatory standards.
• Customer Management: Serve as the primary point of contact for new clients. You will conduct customer-facing interactions via phone and video calls, requiring exceptional communication skills and professionalism.
• Navigate Regulatory Guidance: Work autonomously to evaluate, review, and approve accounts, applying a strict interpretation of regulatory guidelines to day-to-day operations.
• Balance Compliance & Service: Apply a unique blend of compliance expertise and service-oriented acumen, ensuring that risk management never comes at the expense of a great customer experience.
• Collaborate with Leadership: Report directly to the Head of Compliance, escalating complex issues when necessary and providing insights on how to improve our customer management frameworks.

What we’re looking for

• Sharp & Observant: You have a meticulous eye for detail, specifically regarding customer management and risk assessment.
• Autonomous Worker: You are a self-starter who is comfortable making critical decisions under regulatory frameworks with minimal micromanagement.
• Customer-Facing Excellence: You are confident and articulate, with proven experience managing client relationships over phone and video calls.
• Compliance & Service Acumen: You understand that compliance is non-negotiable, but you also possess the service-oriented mindset required to help clients navigate onboarding smoothly.
• Location: Ability to work onsite at our Hong Kong office (33 Lockhart Road, Wan Chai).

How to apply

If you are a sharp, autonomous professional ready to take ownership of our customer onboarding experience, please submit your resume and a brief cover letter outlining your relevant compliance and customer management experience.

Equal opportunity statement

Aerapass is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications.